Hi @pete1
Welcome to the eazyBI community!
You may want to define use Issue Cycles: read here: Issue cycles
In import options, define all the statuses in the cycle, then import data and use standard measure
“Average days” together with the Time dimension (months or quarters) in the report.
Add a “Resolution” dimension in Pages to filter issues who has a valid resolution set.
About flagged time: read another thread in this community, there is a solution how to calculate flagged time using JavaScript code: Calculating Blocked time on Issues using Flagged Field
Best,
IlzeLA, support@eazybi.com