eazyBI imports taking a long time with eazyBI for Jira


We have a user who reported that the import functionality of eazyBI was taking a very long time. The import usually happens in less than 15 minutes but some jobs were taking over an hour.

I do see some ERRORs in the logs but one is a SQL statement and the other is XML. Neither of those seem to give an indication as to what’s going on but seem more informational. I do see this at the end of that:

2018-01-16 04:19:25 -0700 ERROR: from root cause: mondrian.server.Execution.checkCancelOrTimeout(Execution.java:272)

And I see this:
2018-01-14 23:08:27 -0700 ERROR: [2FBE836F:c2acc14e] e[1me[31m[connection.olap.eazybi]e[0m (613.0ms) eazybi_jira_dwh_1
2018-01-14 23:08:27 -0700 ERROR: [2FBE836F:c2acc14e] e[1me[31m[NoMethodError]e[0m undefined method `[]’ for nil:NilClass /

And this:
2018-01-14 23:08:27 -0700 FATAL: NoMethodError (undefined method `[]’ for nil:NilClass):

Those are the first lines of many lines of ERRORs or FATALs. I’m not sure if any of the above helps with the issue? Is there something I can look for in the logs which may help resolve this? I’ve zipped up the eazyBI logs and sent them to support a few days ago but I’ve not heard back.


Hello kcagle,

To better understand your problem, could you please send all eazyBI log files ( https://docs.eazybi.com/display/EAZYBIJIRA/Troubleshooting#Troubleshooting-eazyBIlogfiles ) to support@eazybi.com

Thank you for the cooperation and sorry for the troubles!