We have a client that has requested the following metric:
- Report every hour how many tickets are open by status
1b) How many times an issue has passed through a status during the hour
- How many people were working on these tickets during the hour
I like the format on a couple of tickets that report down to day:
Help from the community?
Day level is the most granular level of the “Time” dimension in eazyBI.
Unfortunately it won’t be possible to show the status changes in hour-level.
Also, the hourly analysis would mean importing data more often (not just once per day - default import frequency) which could demand more resources to get the most accurate data from Jira into eazyBI.
Martins / eazyBI support
Thank you for your response