How to count Jira issues based on a custom field when the response time is greater than SLA

Questions & Answers
1

How to count Jira issues based on a custom field (Severity options High, Medium, Low) when the response time is greater 2h (SLA)?

2

Hi,

If you are using the JSM and importing the SLA data into eazyBI, the following report should give the SLA breach by issue severity:

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Kindly,
Janis, eazyBI support