# “Internal server error” is prompted when accessing analysis, but there is no problem with import **URL:** \ **Category:** Questions & Answers\ **Tags:** jira\ **Created:** [October 23, 2020, 3:14am UTC](https://community.eazybi.com/t/internal-server-error-is-prompted-when-accessing-analysis-but-there-is-no-problem-with-import/5499 "2020-10-23T03:14:18Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![liu.jinming](https://community.eazybi.com/letter_avatar_proxy/v4/letter/l/ecd19e/32.png) [@liu.jinming](https://community.eazybi.com/u/liu.jinming)\ **Post date:** [October 23, 2020, 3:14am UTC](https://community.eazybi.com/t/internal-server-error-is-prompted-when-accessing-analysis-but-there-is-no-problem-with-import/5499/1 "2020-10-23T03:14:18Z")
“Internal server error” is prompted when accessing analysis, but there is no problem with import ![微信图片_20201023110225](https://community.eazybi.com/uploads/default/original/2X/0/06eadc1f312f25979540d51e7d43dd8967f34d94.png) ---
**Author:** ![roberts.cacus](https://community.eazybi.com/user_avatar/community.eazybi.com/roberts.cacus/32/637_2.png) [@roberts.cacus](https://community.eazybi.com/u/roberts.cacus)\ **Post date:** [October 23, 2020, 6:02am UTC](https://community.eazybi.com/t/internal-server-error-is-prompted-when-accessing-analysis-but-there-is-no-problem-with-import/5499/2 "2020-10-23T06:02:22Z")
Hi @liu.jinming, Please send the eazyBI log files ( [https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-server/troubleshooting#Troubleshooting-eazyBIlogfiles](https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-server/troubleshooting#Troubleshooting-eazyBIlogfiles) ) to our support email - [support@eazybi.com](mailto:support@eazybi.com). Or upload them in our contact form [https://eazybi.com/contact](https://eazybi.com/contact). Thank you for the cooperation and sorry for the trouble! Best, Roberts // [support@eazybi.com](mailto:support@eazybi.com) ---
**Author:** ![daniel.ultsch](https://community.eazybi.com/letter_avatar_proxy/v4/letter/d/df788c/32.png) [@daniel.ultsch](https://community.eazybi.com/u/daniel.ultsch)\ **Post date:** [January 14, 2021, 9:08am UTC](https://community.eazybi.com/t/internal-server-error-is-prompted-when-accessing-analysis-but-there-is-no-problem-with-import/5499/3 "2021-01-14T09:08:30Z")
We fixed such an error by disabling and enabling the eazybi plugin once. The solution would probably depend on the error message in the logs though. Anyways it’s worth a try. ---
**Author:** ![liu.jinming](https://community.eazybi.com/letter_avatar_proxy/v4/letter/l/ecd19e/32.png) [@liu.jinming](https://community.eazybi.com/u/liu.jinming)\ **Post date:** [January 14, 2021, 12:22pm UTC](https://community.eazybi.com/t/internal-server-error-is-prompted-when-accessing-analysis-but-there-is-no-problem-with-import/5499/4 "2021-01-14T12:22:53Z")
After disabling and enableing the error gone, 😀 ---
**Author:** ![adiels](https://community.eazybi.com/letter_avatar_proxy/v4/letter/a/ecae2f/32.png) [@adiels](https://community.eazybi.com/u/adiels)\ **Post date:** [June 16, 2021, 11:49am UTC](https://community.eazybi.com/t/internal-server-error-is-prompted-when-accessing-analysis-but-there-is-no-problem-with-import/5499/5 "2021-06-16T11:49:35Z")
We having the same issue. Disabling and Re-enabling the plugin didn’t solve the issue for us. Any other suggestions on how this issue can be handled? ---
**Author:** ![Hen\_Hershberg](https://community.eazybi.com/user_avatar/community.eazybi.com/hen_hershberg/32/11291_2.png) [@Hen\_Hershberg](https://community.eazybi.com/u/Hen_Hershberg)\ **Post date:** [December 17, 2023, 12:54pm UTC](https://community.eazybi.com/t/internal-server-error-is-prompted-when-accessing-analysis-but-there-is-no-problem-with-import/5499/6 "2023-12-17T12:54:21Z")
We are having the same error; how can I solve it? ---
**Author:** ![roberts.cacus](https://community.eazybi.com/user_avatar/community.eazybi.com/roberts.cacus/32/637_2.png) [@roberts.cacus](https://community.eazybi.com/u/roberts.cacus)\ **Post date:** [December 18, 2023, 7:30am UTC](https://community.eazybi.com/t/internal-server-error-is-prompted-when-accessing-analysis-but-there-is-no-problem-with-import/5499/7 "2023-12-18T07:30:47Z")
Hi @Hen_Hershberg, Please send the eazyBI log files ( [https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-server/troubleshooting#Troubleshooting-eazyBIlogfiles](https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-server/troubleshooting#Troubleshooting-eazyBIlogfiles) ) to the support email - [support@eazybi.com](mailto:support@eazybi.com). Or upload them in the eazyBI contact form [https://eazybi.com/contact](https://eazybi.com/contact). Best, Roberts // [support@eazybi.com](mailto:support@eazybi.com)