I’ve made a bit of progress, following the instructions from the thread here.
This is what I currently have:
Could someone please help me validate my understanding of the Measures?
- Days of Resolved Issues: This is from the Cycle measures so I’m assuming this is the total number of days all tickets spent In Progress (the statuses I defined for the Cycle). Basically, total Cycle Time in days during this period?
- ^^ I’m wondering what happens where the Cycle Time of a ticket crosses 2 quarters, is the time split between the two quarters, or only included in one of them?
- Average Days Days of resolved issues divided by number of resolved issues?
- Days Flagged Impediment resolved Total number of days resolved tickets were flagged (where the ticket is now unflagged)??
- Days Flagged Impediment Created ???
- Days Flagged Impediment Due ???
- Days Flagged Impediment Closed ???
- Days Flagged Impediment with due date Total number of days resolved tickets were flagged (where the ticket had a due date?)??
@janis.plume @ilze.leite Wondered if you could help me fill in the gaps and validate the above?
Thank you