Why do i see items in Issues resolved in eazyBI but not in JIRA
here is the JIRA status
but this item is listed in the resolved list in the EazyBI data
Is there something we need to do to fix the data source sync from JIRA?
Hi @gtcl,
Welcome to eazyBI community! 
Issues resolved measure shows resolved issues that have resolution and resolution date and doesn’t take into account what is the status of the issue. You can here information about eazyBI predefined measures/dimensions and description of them - https://docs.eazybi.com/eazybijira/data-import/jira-issues-import/jira-core-measures-and-dimensions
From the printscreen you share this issue shouldn’t be part of the Issues resolved measure. As this isn’t a normal behavior of the measure it needs more investigation with your data.
Here are some of the reasons why this could happen:
- By accident you have the Resolution field with value Unresolved as then Jira and eazyBI would count this issue as resolved.
- You could check the history of your issue and see if it didn’t change the status after the data import that might affect how you see the data as eazyBI is a non-real BI app. You can see if maybe you need to adjust import frequency - https://docs.eazybi.com/eazybijira/data-import/jira-issues-import#JiraIssuesImport-Regularimportfrequency
- You could try to reindex your Jira and then do the full data reimport, to see if there wasn’t some trouble with your Jira source - https://docs.eazybi.com/eazybijira/data-import/jira-issues-import#JiraIssuesImport-Re-importalldata
If you still have trouble with this the best would be to contact us directly via support email so we can take a look at your data.
best,
Gerda // support@eazyBI.com
Was this ever solved? I have the same issue, seems to only occur with Epic and Story types.