Hi
when eazy bi starts it does not show anything, when viewing the log it shows us the following error
2022-01-27 09:12:41 -0600 INFO: [B0288889:b5b902fd] Started GET “/plugins/servlet/eazybi” for 10.100.223.180 at 2022-01-27 15:12:41 +0000
2022-01-27 09:12:41 -0600 INFO: [B0288889:b5b902fd] Processing by HomeController#show as HTML
2022-01-27 09:12:41 -0600 INFO: [B0288889:b5b902fd] Completed 500 Internal Server Error in 95ms (ActiveRecord: 0.0ms)
2022-01-27 09:12:42 -0600 FATAL: [B0288889:b5b902fd]
2022-01-27 09:12:42 -0600 FATAL: [B0288889:b5b902fd] NoMethodError (undefined method find_by_external_id' for #<Class:0x487e0739>): 2022-01-27 09:12:42 -0600 FATAL: [B0288889:b5b902fd] app/models/atlassian_plugin.class:53:in find_or_initialize_user’
2022-01-27 09:12:42 -0600 FATAL: [B0288889:b5b902fd] app/models/atlassian_plugin.class:9:in find_or_create_user' 2022-01-27 09:12:42 -0600 FATAL: [B0288889:b5b902fd] app/controllers/current_user_and_account_extensions.class:43:in set_user_current’
2022-01-27 09:12:42 -0600 FATAL: [B0288889:b5b902fd] vendor/gems/eazybi_p2/lib/plugin_params_parser.class:21:in call' 2022-01-27 09:12:42 -0600 FATAL: [B0288889:b5b902fd] vendor/gems/eazybi_p2/lib/plugin_query_cache.class:5:in call’
2022-01-27 09:12:42 -0600 FATAL: [B0288889:b5b902fd] vendor/gems/eazybi/lib/private_logger.class:16:in block in tagged' 2022-01-27 09:12:42 -0600 FATAL: [B0288889:b5b902fd] vendor/gems/eazybi/lib/private_logger.class:16:in tagged’
2022-01-27 09:12:42 -0600 FATAL: [B0288889:b5b902fd] vendor/gems/eazybi_p2/lib/plugin_method_override.class:20:in call' 2022-01-27 09:12:42 -0600 FATAL: [B0288889:b5b902fd] vendor/gems/eazybi_p2/lib/plugin_custom_assets.class:30:in call’
2022-01-27 09:12:42 -0600 FATAL: [B0288889:b5b902fd] vendor/gems/eazybi_p2/lib/plugin_script_name.class:16:in `call’
Does anyone know what can happen?