Seeking Guidance on Implementing SLA

[martins.vanags]

@Nick_Smetanin
Please check this discussion on how to import targets:

How can I calculate the contractual penalties for issues that are in SLA breached?

Hi @Fra! I am sorry for the delay in providing you with an answer! Firstly, to calculate how many days are over the target, it would be necessary to know the targets. eazyBI does not import SLA target hours as separate property as JIRA does not provide this information for all states during a cycle. There is an option to use JavaScript calculated field to get the goal where possible during import (replace NNNNN with the SLA custom field ID). The following works on the server app, if you are l…

Martins / eazyBI staff