The real "Time to resolution due date"

Questions & Answers
1

I´m trying to show in a report the time left before the SLA time finishes.
This is the time I see , when I look in a ticket:

image

Therefore I use the following measure to show this time (date+time):

[Issue].CurrentHierarchyMember.get(‘Time to resolution Due date’)

But the day&time that eazyBI shows is different than what I see in the ticket.
Is there a way to show the real due time in the report?

Thanks for your help.

2

Hi @AntonBDR ,
Can you please share more details on what eazyBI shows for this ticket as ‘Time to resolution Due date’ and what information is different from Jira there?

best,
Gerda