Hi @Wasim_Akram,
For analyzing issue workflow, status changes, and lead time there are two sets of metrics you can use.
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One option is to analyze issue status change history using dimensions “Transition Status” and “Transition” with measures “Transition to status issue count” and “Days in transition status”.
More details on those metrics: Import issue change history.For example, if issues go from status “Open” directly to status “Hotfix”, then you can use the “Transition” dimension and pic “Open => Hotfix” to find those issues. And use it with measures “Transition to status issue count” to see issues that had the particular transition in the selected period.
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Another option is to use issue cycles and define which statuses represent the development cycle, which represents the whole lead cycle, and so forth. eazyBI will create several metrics representing issues in the cycle and the time this cycle takes.
More details on issue cycles: Issue cycles.
Best,
Zane / support@eazyBI.com