Ability to count issues performance against an SLA timeframe

Questions & Answers
1

Often my customers want me to calculate how many issues have met or exceeded an SLA (service level agreement) timeframe.
For example, i want a count of issues this week that were closed within 5 days, or count of issues this week that passed through X status within 2 days.

2

Hi,

The first thing to try is a custom formula. This thread has an example of such calculation: SLA report - How to create a formula to %SLA.

A more efficient solution can be created with the custom interval dimension. Please, check an example of this approach here: Summarise count of issues that have a value over certain threshold.

Kindly,
Janis, eazyBI support

3

Thanks, Janis. I will check that out.