Ability to count issues performance against an SLA timeframe

Often my customers want me to calculate how many issues have met or exceeded an SLA (service level agreement) timeframe.
For example, i want a count of issues this week that were closed within 5 days, or count of issues this week that passed through X status within 2 days.


The first thing to try is a custom formula. This thread has an example of such calculation: SLA report - How to create a formula to %SLA.

A more efficient solution can be created with the custom interval dimension. Please, check an example of this approach here: Summarise count of issues that have a value over certain threshold.

Janis, eazyBI support

Thanks, Janis. I will check that out.