Add hours from linked issues to a report

[Sdemidow]

We have a service desk issue type where help desk team tracks time and a linked development issue where the development team tracks time. I want to include the time logged by the help desk team into the report that I have the hours for the development team but I am unsure how to do this.

[gerda.grantina]

Hi @Sdemidow ,
You can import issue links as a separate dimension. First, you need to configure this dimension in eazyBI advanced settings for it to be available in import options. Then import the dimension into the eazyBI account and use it in your report.
See eazyBI documentation on how to set up the configuration: Import issue links

If you need more detailed instruction on how to set up issue links, please see this step-by-step article in the eazyBI community:

Import issue links as dimension

Issue linking in Jira is a powerful option and is widely used. You can import issue links in eazyBI by using advanced settings for custom fields. In this article, I will try to explain how to set up and import issue links in eazyBI. There can be several use cases on what exactly users want to track in eazyBI with issue links. To demonstrate it, I will take one simple relation: stories with linked bugs. [eazyBI_Bugs] You can analyze this use case from two perspectives. One is to track Stori…

After you have imported the issue link dimension, you might need some additional formulas to represent data (like “Hours spent”) on linked issues. Here are some example measures that you can use in your report. Copy the measures in your account, and adjust dimension name “Bugs” in the formulas to the name you are using for your issue link dimension: Stories by Epics with linked Bugs - Issues - eazyBI Demo Training - eazyBI

best,
Gerda // support@eazybi.com

[Sdemidow]

Thank you! It is working!