Advanced Roadmaps Hierarchies does not display certain issue properties

Hi There,

I have a client with a Jira cloud instance and we were able to the instructions here with no issues: Advanced Roadmaps custom fields

The issue that we are faced with right now is that we cannot display certain properties of the tickets. For example, we can display the “issue status”, but once we want to put other fields such as “issue start date” and “issue due date”, they don’t populate.

Any recommendations on how we can fix this?



Hi @eli_solutions ,

I suspect the particular issues in the report view don’t have the dates specified. Therefore, I recommend adding the measures “Issues with due date” and “Issues with start date” to the report to see if the measure returns any value.
I recommend using at least one numeric measure in reports to retrieve relevant results. Please see best practices for report creation on the eazyBI documentation page - Best practices for report creation.

Roberts //