Assets custom field import failed: Received HTTP 401 error. Your user was not authorized by API provider to perform this request

Questions & Answers
1

Hi

Import was working fine for long time from Jira, JSM, and Assets. one day a go an error started to appear

“Assets custom field import failed: Received HTTP 401 error when requesting https://api.atlassian.com/jsm/assets/workspace/………………}
Your user was not authorized by API provider to perform this request.”

nothing changed from my side. what could be the reason and how to solve it?

also i created new eazybi account with only Assets as datasource and it shows the same error

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2

I’m experiencing the same problem, and the import assets functionality suddenly stopped working for me as well. It was working before, but now it doesn’t seem to function at all.

Could you please advise on how to resolve this?

3

Same here, need help

4

Hey guys!

Unfortunately, we have identified a problem related to the import of Assets data, and the team is currently investigating it.
We have opened an incident on our status page (https://status.eazybi.com/), and you can subscribe to notifications to be informed when the problem is fixed.

I apologize for the trouble caused to you.
Kindly,