Backlog - Issues open and breached sla

#1

Hello everyone.
This is my first post in the community.
I need to find out the number of issues that are Not Resolved (in pregress, waiting for information, etc) and have Breached SLA(Time to resolution).

How can I do it?

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#2

Hi,

Thank you for posting in our community!

The simplest solution for your report is to use the standard dimension “SLA Breached” which is available when you select the Service desk SLA for import. You can add the dimension to the report rows, expand the members, then add the Resolution dimension to the report pages and filter them by the “(unresolved)”:

Kindly,
Janis, eazyBI support

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