Calculate SLA as a issue property

Hi Team,

I’m trying to create a SLA issue property by Priority
[Closed in SLA]:

CASE [Issue].CurrentHierarchyMember.get('Priority ID')
-- Blocker id = 1
WHEN 1 THEN [Measures].[Resove time] < 1
-- Critical id = 2
WHEN 2 THEN [Measures].[Resove time] < 4
-- Major id = 3
WHEN 3 THEN [Measures].[Resove time] < 10
ELSE [Issue].CurrentHierarchyMember.get('Priority ID')

[Measures].[Resove time]

        [Issue].CurrentHierarchyMember.get('Created at'),
        [Issue].CurrentHierarchyMember.get('Resolved at'))

But [Closed in SLA] always execute ELSE brunch. What I do wrong?

Hi @vfililppov!

When you have Issue dimension / Issue level on rows, please check what the property returns. I imagine that the IDs of the priorities are more complex than 1, 2 and 3, which is why the CASE always goes to ELSE branch.

Nevertheless, I am also wondering what you expect as a result here? In the THEN you should specify what you wish to return for when the WHEN is true. In this case in THEN you provide another check causing the result to be either true or false.

Lauma /