Calculating CSAT % from Satisfaction

Really new here but I have my Satisfaction results in table form but its raw data. To get a proper CSAT, I need to add the sum of the positive values (4 and 5’s) and divide by the sum of all the submissions. (1-5)

The percentage is the CSAT.

Has anyone created something like this or is it there and I just cant see it.



Hi @huntley27

In eazyBI, you can select the Jira Service Desk Satisfaction ratings for import in the eazyBI import settings. Please have a look at the eazyBI documentation page regarding this -,measuresandproperties.

Roberts // eazyBI support