My teams currently use the flagged option in Jira when a card is being blocked. We gather metrics in EazyBI at the end of each sprint. We currently are having trouble creating a report where we can calculate a cycle time of how long a card is being flagged for.
The idea would be to start counting the cycle time as soon as the card is flagged and then end when it’s unflagged.
I’m having the same issue. We can build reports but because the flag in jira can be flipped off and on without impacting the ticket status, it is very hard to pin down how long it was "blocked and the status it was blocked in.
Hello,
I thing you can start by creating custom fields in Jira to capture the timestamps when a card is flagged and unflagged. It ensure these custom fields are imported into EazyBI. EazyBI, create a calculated measure to compute the difference between the flagged and unflagged timestamps using the DateDiffDays function.