Hi everyone,
I want to create reports about Testing but I can’t see any XRay object.
I can see issue from Test, Test Exec or any other issue type created by XRay but I can’t see any XRay item.
Here is a screenshot of a report created :
I assumed there were an issue during the Import and I can see warnings in the import log :
2026-05-26 07:13:44.000 +0000 INFO: [application_import 233509] *** SourceApplication::AsyncWorker id=233509 perform_import JID-44512ab06c18fbf172e20fe8 start ***
2026-05-26 07:13:46.000 +0000 WARNING: [application_import 233509] account 266022 : SourceApplication::JiraApplication::Portfolio::Addon cloud_product_edition failed with JSON::ParserError
2026-05-26 07:13:46.000 +0000 WARNING: [application_import 233509] account 266022 : portfolio_hierarchy_configuration Issue Type hierarchy level count in Jira and eazyBI settings do not match.
2026-05-26 07:13:46.000 +0000 INFO: [application_import 233509] account 266022 : get_custom_fields
2026-05-26 07:13:46.000 +0000 WARNING: [application_import 233509] account 266022 : SourceApplication::JiraApplication::Portfolio::Addon cloud_product_edition failed with JSON::ParserError
2026-05-26 07:13:48.000 +0000 WARNING: [application_import 233509] account 266022 : portfolio_hierarchy_configuration Issue Type hierarchy level count in Jira and eazyBI settings do not match.
2026-05-26 07:13:55.000 +0000 INFO: [application_import 233509] account 266022 : get_jira_server_info
2026-05-26 07:13:55.000 +0000 INFO: [application_import 233509] account 266022 : import_projects xxxxx
2026-05-26 07:13:56.000 +0000 INFO: [application_import 233509] account 266022 : import_all_components
2026-05-26 07:13:58.000 +0000 INFO: [application_import 233509] account 266022 : process_xray_data_backup skipping Xray data backup processing as there are no Xray tests
Any idea about what is happening during the import which prevents Xray data to be imported ?
Regards
Hi @Sebastien_RATEL,
Looking at the import log, the key message is:
process_xray_data_backup skipping Xray data backup processing as there are no Xray tests
This indicates that eazyBI is unable to find any Xray test data to import.
Since you are on Jira Cloud, eazyBI requires Xray API keys to retrieve data from Xray Cloud. Without these credentials configured, eazyBI cannot access Xray-specific data, even though the Xray issue types (Test, Test Execution, etc.) are still visible as regular Jira issues.
Note that the API key should be generated by a user with Jira administrator rights (see documentation on Xray data import in Cloud version).
Here is what you need to do to enable Xray data import:
- Ask the user with Jira admin rights to generate Xray API key and paste it in import options for your account: Source Data → Add-ons tab → Xray Client Id and secret fields
- Save the settings and run the data import again.
Best,
Zane / support@eazyBI.com
Hi Zane,
Thanks for your answer. I did generate the XRay API keys.
In the “about eazyBI” screen I can see my eazyBI version is “eazyBI for Jira Cloud” so I selected “eazyBI for Jira Cloud” user when creating the XRay API Key.
I tried to generate a key using the “eazyBI for Jira Reports, Charts and Dashboards” user when generating the key and I got the following warning when running the import :
get_document Xray GraphQL query “getTests” returned error “Get approximate count for JQL failed!”
I tried to put a random Xray client Secret value to check what is happening when the API Key is wrong and got an error message in the “Add on” tab of the data source setting in eazyBI so I assume the previous API Key is ok.
So it seems eazyBI can connect to XRay but does not get any XRay object…
Hi,
Any idea about why eazyBI can’t get XRay data when the API Key seems to be OK ?
Regards
Hi @Sebastien_RATEL,
Could you please send this request to eazyBI Support (support@eazyBI.com), so we can communicate more efficiently and securely, if additional details are needed.
Best,
Zane
