Hi Mike
I do not know this error. But you will do well to check that you are logged in with the Jira system administrator user. If necessary, check the database user> eazyBI settings> Database connection parameters> General. This user must be defined and authorized in the eazyBI database schema. Likewise in the Additional tab, where you can define a further group of eazyBI admins (in addition to Jira admins).
If you have admin rights and the import does not work, I recommend contacting eazyBI support with the Jira log file.