Coding to pull number of resolved cases whom met criteria

Hi @ryantan,

Welcome to the eazyBI community. If you have the resolution time in Jira Service desk as an SLA, you have the option to import each SLA as a measure in the eazyBI import settings. Once you have done that, you can use then these measures. For the SLA “Time to resolution”, the measure will be “Time to resolution - Met”.
Please read more about the eazyBI and Jira Service desk integration on the documentation page -

If it is not an SLA, you can try to make use of the resolution interval dimension. Please have a look at this eazyBI community post for more information - Report containing the number of solved issues grouped by number of resolution days.

Kind regards,
Roberts // eazyBI support

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