Communication error with an SQL database

Questions & Answers
1

Hi,

Here is the error I get when I launch the SQL import via eazyBI.
Capture d'écran 2024-07-31 171611

Thank you for your help

2

Hi @Xavier_Renner,

This error typically indicates a network connectivity issue between eazyBI and your SQL server. Here are a few things you can check:

  1. Ensure the SQL server is running and accessible from the network where eazyBI is hosted.
  2. Check if there are any firewall rules blocking the connection.
  3. Verify the connection details (host, port, credentials) are correct in eazyBI database settings.

To help diagnose the issue further, please provide the eazyBI log files (Troubleshooting). You can send them via email to support@eazybi.com or upload them in our contact form https://eazybi.com/contact.

Lauma / support@eazybi.com