Creating a "True" month by month SLA - help needed please

Hi,

I’m trying to create a report to show a monthly SLA, that will only include the issues created in that month, not the issues that were resolved in that month.

For example if I was to filter to “March 2023”, I would want to see tickets created in that month. If they breached SLA or not, and the totals/%s for that month.

I can only get eazybi to show “all” issues resolved in the month, instead of just the issues that were created in that month.

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