Hello @Lipin_Peter_C,
You seem to be on the right path.
You might have mixed the issue types in your first version.
Issue type “Epic” appeared on two levels.
The second version seems to be missing the basic hierarchy for the lower levels - story and sub-task levels.
You might read more about the hierarchy troubleshooting here - Additional Issue hierarchies.
You might also read more about building and debugging custom hierarchies in a community post here - How to create an additional issue hierarchy.
Regards,
Oskars / support@eazyBI.com