Hi @Avi_Bachar,
I don’t recommend using free text fields as dimensions. They are prone to typos, trailing or leading white space, etc. That leads to many occurrences of the same item. Suppose the items in “Found in Version” are based on versions defined in your Projects. In that case, I recommend using the “Version picker” type custom field in Jira.
Nevertheless, in your current situation, eazyBI seems to confuse the two different values. The choice of upper and lower case letters for the same values seems to be the problem. Instead of importing the free text field as a dimension, I recommend defining a JavaScript calculated custom field that will “clean up” the information. One approach would be transforming all text values to all capital letters. Please see the liked eazyBI community post discussing a similar problem: There are bugs in data presentation? - #2 by flashx.
Best,
Roberts // support@eazybi.com