Dashboards Export requires login to Jira

Hi everyone,
I have a problem with exporting dashboards to PDF.
I created a dashboard that I would like to send by email, but the PDF that is generated contains the screen with the request for access to Jira:


What am I doing wrong?

Mattia Roncallo

Hi @mroncallo,

Please send us the eazyBI log files - https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-server/troubleshooting#Troubleshooting-eazyBIlogfiles and the content of the eazyBI advanced settings - https://docs.eazybi.com/eazybijira/data-import/custom-fields/advanced-settings-for-custom-fields.

Please send them to the support@eazybi.com or upload them in our contact form https://eazybi.com/contact.

Thank you for the cooperation, and sorry for the trouble!

Roberts // support@eazybi.com

Hi Roberts,
I’ve sent you an email to address support@eazibi.com with information requested.

Thanks a lot,
Mattia Roncallo