I need to recalculate lead time of tickets as the time from when progress begins on them until they are released. The only way to capture when the tickets are released is by the release date on the fix version of the ticket.
I just don’t know how to approach this issue. I’ve looked for similar questions and I don’t believe this question has been asked before. Any help would be appreciated.
Please find one community post where was asked a similar question - about cycle time.
Perhaps, you could calculate the time between the specific status and the resolution date.
Or you could adjust the formula to calculate between a status and another status.