download option is not showing in eazybi dashboard
Hi,
The first thing to check is if Headless Chrome is installed on your Jira server. That is required for the pdf export of the dashboard: Export to PDF
Kindly,
Janis eazyBI support
Hi.
We encounter the same issue.
After updating the underlying OS (Ubuntu) and also installed a newer version of chrome from the dpkg.log:
2023-03-09 20:08:00 upgrade google-chrome-stable:amd64 109.0.5414.119-1 111.0.5563.64-1
it fails with:
2023-04-18 13:07:19 +0200 INFO: Google Chrome location set to "/usr/bin/google-chrome" and will be used for export to PDF and PNG
2023-04-18 13:07:22 +0200 ERROR: Google Chrome page rendering failed with GoogleChrome::Browser::StartupError: Cannot connect to port 9240, probably too many parallel export requests.. Retrying...
2023-04-18 13:07:22 +0200 ERROR: Google Chrome page rendering failed with GoogleChrome::Browser::StartupError: Cannot connect to port 9276, probably too many parallel export requests.. Retrying...
2023-04-18 13:07:23 +0200 ERROR: Google Chrome page rendering failed with GoogleChrome::Browser::StartupError: Cannot connect to port 9242, probably too many parallel export requests.. Retrying...
2023-04-18 13:07:23 +0200 ERROR: Google Chrome page rendering failed with GoogleChrome::Browser::StartupError: Cannot connect to port 9265, probably too many parallel export requests.. Retrying...
2023-04-18 13:07:24 +0200 ERROR: Google Chrome page rendering failed with GoogleChrome::Browser::StartupError: Cannot connect to port 9292, probably too many parallel export requests.. Retrying...
2023-04-18 13:07:26 +0200 ERROR: Google Chrome page rendering failed with GoogleChrome::Browser::StartupError: Cannot connect to port 9255, probably too many parallel export requests.. Retrying...
2023-04-18 13:07:29 +0200 ERROR: Google Chrome page rendering failed with GoogleChrome::Browser::StartupError: Cannot connect to port 9250, probably too many parallel export requests.. Retrying...
2023-04-18 13:07:36 +0200 ERROR: Google Chrome launching from location "/usr/bin/google-chrome" failed with GoogleChrome::Browser::StartupError: Cannot connect to port 9294, probably too many parallel export requests.
Hi,
we are facing the same problem, as well.
I checked whether Headless Chrome works, by command
“C:\Program Files\Google\Chrome\Application\chrome.exe” --headless --disable-gpu --enable-logging --print-to-pdf https://developer.chrome.com/
and it works.
But on the EazyBI settings page is still message
Can you help?
Thanks
Pavel
I am having the same issue too; awaiting the response.
Hi,
We noticed that upgrading to Google Chrome version 110 is the reason for the error.
We are preparing the fix in the next version (7.0) of eazyBI. Please, apply for support should you need a patch for an earlier version.
Kindly,
Janis, eazyBI support