EazyBI Dashboard Extract to PDF / Email not rendering graphic charts

Hello - I’m attempting to use the email / pdf functionality in EazyBI to send a report to stakeholders highlighting issues that have been sent over the past week.

I’m able to view the table report that shows the details around what’s been submitted, but any pie charts or bar charts are not rendering the actual “pie” or “bar” graphic, even though the data / name labels are - see below.

Has anyone seen this before, or have any advice about how I can resolve this?



Could you please forward this question to support@eazybi.com for further investigation?
Also please mention what version of eazyBI add-on are you currently using and if this problem is only in the PDF export or also in the report via UI.