EazyBI import fails due toTimeout

Hi,

I have an issue with my EazyBI data import, It fails with the following error
Issue import failed: undefined method `’ for nil:NilClass

Do you have any recommendation to troubleshoot ?

Hi @Ilham

Please send us the full eazyBI log files (Troubleshooting).

You can send them to support@eazybi.com or upload them in our contact form eazyBI.

I appreciate your cooperation, and I’m sorry for the trouble!

​Best regards,
​Nauris

Thanks for your feedback, I have disabled temporary XRAY data to be able to import and it loads fine,

Once XRAY is activated again then I will look at the timeout issue. Thanks for your support