Error on import due to issue being deleted in Jira afterwards

Questions & Answers
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1

what can I do if eazybi error looking for an issue that has been deleted in Jira.
I am getting a Null error, and error during the hourly import.
I tired re-import the issues, deleted the issue cube and do another reimport but still getting an error.

2019-12-04 11:12:43 -0800 INFO: [application_import 15] account 21 : import_issues using importer max size 4, available cores 36
2019-12-04 11:18:46 -0800 ERROR: [application_import 15] account 21 : jira_issue_as_json failed for AR-32993
2019-12-04 11:18:46 -0800 ERROR: [application_import 15] account 21 : Java::JavaLang::NullPointerException:
2019-12-04 11:18:46 -0800 ERROR: [application_import 15] from com.atlassian.rm.teams.customfields.team.IssueTeamService.getTeamForNonSubTask(com/atlassian/rm/teams/customfields/team/IssueTeamService.java:51)
2019-12-04 11:18:46 -0800 ERROR: [application_import 15] from com.atlassian.rm.teams.customfields.team.IssueTeamService.getTeam(com/atlassian/rm/teams/customfields/team/IssueTeamService.java:36)

2

Hi @dealseekerpinky

A deleted issue shouldn’t give any errors during the eazyBI import. Please send us the eazyBI log files via our support email support@eazybi.com or upload them in our contact form https://eazybi.com/contact.

Here is a link on how to get the full eazyBI log files - https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-server/troubleshooting#Troubleshooting-eazyBIlogfiles.

Best,
Roberts // eazyBI support