Recently, while reviewing the reports, we noticed that many issues remain open for 1,000 or more days—these are outdated issues that have not been moved to “Done” or “Resolved.” To improve the accuracy of our reports, we are considering excluding these issues from the eazyBI reports. One approach is to create a label in Jira named “Outdated”. We can then inform the team to add this label to any ticket that has been open for an extended period and is no longer actively being worked on.
Additionally, from the eazyBI perspective, we will need to configure the reports to exclude issues with the label “Outdated”.
We would appreciate your thoughts and any expertise you can share on this approach. Thanks!