Exporting report in png /pdf through API is througing Error

Export reports in csv, json and xls are working fine with public embed_token through API (GET request). But the same is not working for png or pdf format.

Error message: “We’re sorry, but something went wrong (500)”
“Please visit the eazyBI add-on for Jira installation and setup documentation page and check setup instructions or see the Troubleshooting section for the log files location.”

Can you please assist

Hi @Kiruthika,

The exported report in PDF and PNG format contain a graphical image of a table or chart, and eazyBI uses Google Chrome headless browser to ensure that functionality.
There are more details on supported formats for report export and what are requirements to ensure that: https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-server/customization/report-results-export-api

Note that after you have installed Google Chrome please disable and re-enable eazyBI app from Jira. There are more details for Jira Admin: https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-server/export-to-pdf

Zane / support@eazyBI.com