Hi @Akash_Bodalia,
Please provide more details about your report and how you have built the issue hierarchy in Jira. By default, eazyBI recognizes the Epic hierarchy as it has a clear-cut structure. With Advanced Roadmaps for Jira, eazyBI also recognizes the defined hierarchy. However, in Cloud, additional steps are required - Advanced Roadmaps custom fields.
You must define the additional hierarchy in eazyBI for custom hierarchies built with issue links. Please see an excellent resource here in the community site - How to create an additional issue hierarchy and our documentation page regarding that - Additional Issue hierarchies.
Once you have done that, you can select and expand the hierarchy into all its levels.
Best,
Roberts // support@eazybi.com