Hello,
I am getting an odd problem where I get a Query Timeout after my Dashboard has fully loaded successfully. I have double-checked all of the individual reports in the dashboard after it finished loading and all have loaded successfully with no issues. However after 120 seconds I get the query timeout error dialog with no indications of where the error is coming from.
Has anyone else experienced this type of issue?
Is there a way to get details on a query timeout error that occurs for a dashboard since the error dialog does not indicate which, if any, report is having the issue.
Thank You,
Larry
1 Like
Hi @larryrtn ,
Sometimes, the individual reports succeed on their own but fail when included in dashboards due to an excessive dataset caused by common page filter selections.
However, if the dashboard was loaded in its entirety and no report failed, the cause for the error would still be recorded in the log files.
Please send us the eazyBI support ZIP file, which you can download from the eazyBI troubleshooting page. If the eazyBI troubleshooting page is not accessible, refer to our documentation on how to get the log files - Troubleshooting.
You can send them via email or upload them in our contact form: eazyBI.
I appreciate your cooperation!
Regards,
Oskars / support@eazyBI.com