How do I exclude tickets marked with a certain label

I am new to the EazyBI community and this is my first question in this forum

My team uses the ‘Labels’ field to capture certain pre-defined categories, Customer names, resolution types, etc. However, some tickets with these labels are administrative items that do not need the team members to do anything and is more of an action item for the scrum master. These tickets are tagged with the Labels value = ‘Do-Ignore’

I need to create a report to show tickets created or open tickets in a week or month, I do not want to include /count these tickets with label value = ‘Do-Ignore’ .

Using Labels in the pages and filtering tickets with value = Do-Ignore hits the processing time limit of 240 secs.

Appreciate any help I can get to resolve this issue


Hi @richardlobo!

Welcome to the community! :slight_smile:

If you do not need to analyze the issues marked with ‘Do-Ignore’ in eazyBI cube, you can add an additional JQL filter to the import options to import only issues that have an empty label or do not have ‘Do-Ignore’ label: labels is EMPTY or labels != Do-Ignore.

Lauma /