How I can create an Aging Ticket report based open ticket for specific month

Questions & Answers
1

DearTeam,

Can I check how we can create an aging / backlog ticket report shown on a monthly basis ?

Also how I can add and customize the aging interval ?

Please advise

Many Thanks!

2

Hello @Kristine_Mamangon,

Thanks for posting your question!

I suggest that you check our demo account report “Average age till resolution”. I think it’s very similar to what you are looking for.

This report displays how many open issues were at the end of each time period (months in this case) and what was their average age of open issues at that time:

https://eazybi.com/accounts/1000/cubes/Issues/reports/50084-average-age-till-resolution-report

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To be able to work with the interval dimensions in eazyBI, you need to make sure that you have enabled import for “Interval dimensions” in Source Data → Jira import options → Additional Options → Interval dimensions

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After you have imported interval dimension, you can change intervals from the interval dimension itself. You can read more about Interval dimensions in our documentation here: Interval dimensions

I hope this helps!

Best,
Marita // support@eazybi.com