I’m having a problem.
1、 I give each JSM issue a value by way of a custom field, which is equivalent to a tag attribute, such as L1, L2.
2、I want to count the number of L1 phase issue resolution time greater than 1 hour and less than 1 hour respectively (the actual SLA configuration resolution time is 2 hours).
3、L2 stage, I want to count the number of issues with L1 stage turnout time less than 0.5 hours and resolution time within 2 hours.
In short, what I think of now is the need to achieve completely by customizing the metric formula, because the above time is not directly available through the SLA.
I’m not sure if I’ve made myself clear and look forward to your response.