Hi,
For Actual Time Taken please check if eazyBI prebuilt “SLA Elapsed hours” measure returns the needed result:
For SLA Target and Breach Duration I suggest exploring these two community posts if they provide solutions that fit your requirements:
(1) Time to Resolution elapsed
(2) How can I calculate the contractual penalties for issues that are in SLA breached? - #11 by Absa
Best,
Ilze // eazyBI support team