We have some kind of “Micro-Workflow” where status is changed from IMPLEMENTATION to IMPLEMENTATION with a input form where the name of the person that has to do the review must be entered. So state is the same, but an additional attribute is set.
Only after that (additional attribute set) the ticket can be move to DONE (review comment must be entered on this transition)
We need to know either
- how long it takes from initial state IMPLEMENTATION to final state done DONE
or - how long it takes from first time IMPLEMENTATION to second time IMPLEMENTATION and time from second time IMPLEMENTATION to DONE
Currently we only get the time from second time IMPLEMENTATION to DONE, this is the review time, but we also need the implementation time (IMPLEMENTATION → IMPLEMENTATION)
How can this be done?
Thanks for help, Max