How to get average time to first response to customer?

Questions & Answers
1

Hi, I am trying to get the average time of first response to customer (not the first internal response). Any tips on how to generate this?

2

Hi, @Shawn_Giese

Welcom to the eazyBI community.

What action is “the first response”?

If you need Jira Sevice Management measures, please read here: Jira Service Management custom fields

Please search in our community for the first response. For example, here is the time till the first comment: Creating a Time to First Comment date - #2 by daina.tupule

If you are looking for a transition to a specific status, then Issue Change history measures are the place to start: Import issue change history

Kindly,
Ilze