How to measure issues that have breached Time to First Response SLA

I need to create a report that captures issues that have been in the ‘To Do’ status longer than a half hour. I tried using ‘Days in Transition Status’ but that is too long of a time.

What’s the best way to set this up?


The further response assumes that you are using Jira Service Desk for the SLA tracking in your case.

There are special data import options to import the Jira Service Desk data with SLA. You might need to check the documentation here:

Once you have imported the SLA data, you will have specific dimensions to report on the issues with breached SLA. For instance, such a simple report shows number of issues not resolved within the SLA:

Janis, eazyBI support