How to re-frame the met vs. breached metric

Questions & Answers
1

Hi Team,

  1. can we re-frame the met vs. breached metric so that “Met” is defined as time to “Deployed” status, and not time to “Closed” status?

    1. are we able to create a “Time in Status” report that shows the average amount of time that tickets spend in each status for each ticket?
2

Hi Nivash,
Welcome to eazyBI community!

(1)You can use issue cycles to re-frame how statuses are grouped: Issue cycles

(2) To create a “Time in Status” report that shows the average amount of time that tickets spend in each status for each ticket, use dimension [Transition statuss] and measure [Average days in transition statuss]. More about importing issue change history and available dimensions and measures here: Import issue change history

Kindly,
Ilze