Hung on Canceling Import

Questions & Answers
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1

Hi All

eazyBi was hung on importing date for a couple of hours so we canceled the import, now eazybi is hanging on canceling import.

I am also unable to use the ‘More Actions’ option next to Import as nothing happens when i click the 3 dots

I have emailed ‘support@eazybi.com’ but no responce :frowning:

Can anyone help?

Thanks
Ian Brown

2

Hi Ian

I got confirmation from one my colleagues that the reason for this behavior of eazyBI was related to firewall. Probably, you have been contacted already from support@eazybi.com.

In cases when import hungs, you could always try disabling and enabling the add-on via Jira adminstration page.

Martins / eazyBI support

3

I met the same problem today, is there any workable solution now?

4

@Sasha_121937
try disabling/enabling the eazyBI app from the Jira administration page to reset the import scheduler.

Martins /eazyBi