@roberts.cacus @Elita.Kalane
I need to display the status for first response overdue as true and false and the condition is, if there is first response overdue then it should display “true”, if not “false”, how can I achieve this and I need the same for overdue issues as well.
Hello @ayushlawania
Thanks for sharing your question!
It seems to me you are referring to Jira Service Management. You should start by importing the Jira Service Management custom fields, including the Time to first response (Jira Service Management custom fields).
Once imported, you will find a measure “Issue Time to first response Breached,” and it will show “met” or “breached”; however, please note that it will work correctly for issues with completed cycles only.
You can also take a look at our sample report here: Blocker issues (detailed list) - Issues - Jira Service Management Demo - eazyBI in case this is something you are looking for.
Please let me know if you have any follow-up questions.
Best wishes,
Elita from support@eazybi.com