Import is failing at "Xray dimensions" and hanging

Four out of our 10 accounts have been failing to import xray dimensions for weeks now. Tried everything but still no fix. Has anyone had anything similar and managed to fix this? We are now having to look to drop eazyBI and get a more robust reporting tool.

Hi @asterrie
Please send us eazyBI log files ( Troubleshooting - eazyBI for Jira ).

You can send them via email or upload them in our contact form eazyBI.

Thank you for the cooperation and sorry for the trouble!

Kind regards,
Gerda //