Increasing timeout in Cloud, and allowing timeout setting per report

There are some reports that are more heavy and take more than 60 seconds in the cloud.
It would be good if the following would be possible:

  • Allow increasing the timeout setting in the cloud (currently set for 1 minutes)
  • Allow setting a “Report specific” timeout
2 Likes

Was just about the ask for this as well. As soon as you try some fancy MDX or begin to scale data, you’re left with a timeout. Can’t be a BI tool without being able to handle lots of data. Really like this tool just need it to scale

Any movement on this issue? We are being impacted by this on several of our reports.

nothing from eazyBI. I still run into this issue as we throw a lot of data into reports. Some reports I got around this but working with eazyBI support to add custom javascript to the settings so calculations are done at time of import

Hi,

The timeout limit works as a safeguard to protect eazyBI from resourceful and never-ending requests caused by massive or poorly built reports and users who would wait and waste their time for a couple of minutes.

We suggest reviewing and optimizing the poorly built reports that time out.

  1. Enable usage statistics to monitor report usage and which reports would require optimization: Usage statistics

  2. Work on individual reports that fail to run and optimize them.

We do not plan to increase the timeout parameter for Cloud. We are continuously working on the eazyBI app and Cloud infrastructure performance improvements instead to get better and higher quality results and a broader audience in the long run.

Best,
Zane / support@eazyBI.com