“Internal server error” is prompted when accessing analysis, but there is no problem with import

“Internal server error” is prompted when accessing analysis, but there is no problem with import

Hi @liu.jinming,

Please send the eazyBI log files ( https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-server/troubleshooting#Troubleshooting-eazyBIlogfiles ) to our support email - support@eazybi.com. Or upload them in our contact form https://eazybi.com/contact.

Thank you for the cooperation and sorry for the trouble!
Best,

Roberts // support@eazybi.com

We fixed such an error by disabling and enabling the eazybi plugin once.
The solution would probably depend on the error message in the logs though.
Anyways it’s worth a try.

After disabling and enableing the error gone, :grinning:

1 Like

We having the same issue.
Disabling and Re-enabling the plugin didn’t solve the issue for us.
Any other suggestions on how this issue can be handled?