“Internal server error” is prompted when accessing analysis, but there is no problem with import

liu.jinming · October 23, 2020, 3:14am

roberts.cacus · October 23, 2020, 6:02am

Please send the eazyBI log files ( https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-server/troubleshooting#Troubleshooting-eazyBIlogfiles ) to our support email - support@eazybi.com. Or upload them in our contact form https://eazybi.com/contact.

Thank you for the cooperation and sorry for the trouble!
Best,

Roberts // support@eazybi.com

daniel.ultsch · January 14, 2021, 9:08am

We fixed such an error by disabling and enabling the eazybi plugin once.
The solution would probably depend on the error message in the logs though.
Anyways it’s worth a try.

liu.jinming · January 14, 2021, 12:22pm

After disabling and enableing the error gone,

adiels · June 16, 2021, 11:49am

We having the same issue.
Disabling and Re-enabling the plugin didn’t solve the issue for us.
Any other suggestions on how this issue can be handled?

Hen_Hershberg · December 17, 2023, 12:54pm

We are having the same error; how can I solve it?

roberts.cacus · December 18, 2023, 7:30am

Hi @Hen_Hershberg,

Please send the eazyBI log files ( https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-server/troubleshooting#Troubleshooting-eazyBIlogfiles ) to the support email - support@eazybi.com. Or upload them in the eazyBI contact form https://eazybi.com/contact .

Best,
Roberts // support@eazybi.com